we prioritize your satisfaction. Below is a simplified version of our hassle-free return, replacement, and refund process:
1. Return Policy
- Notify us of returns within 3 days of delivery, and return items within 7-10 days.
- Items must be unused, in original condition, and packaging.
- Certain items (e.g., clearance, final sale, or perishable products) are non-returnable (noted on product pages).
- Parcel opening video is mandatory to process claims. Contact us via WhatsApp at +91 88714 88214 with your order number.
- Return shipping arrangement cost are the customer’s responsibility unless the product is defective, damaged, or incorrect.
2. Replacement Policy
- If your product is damaged, defective, or incorrect, report it within 24 hours of delivery.
- Provide your order number, issue description, parcel opening video, and photos (if applicable) on WhatsApp at +91 88714 88214.
- Once verified, we’ll replace the item at no extra cost.
3. Refund Policy
- Refunds are processed after we receive and inspect returned items (following our return policy).
- Refunds are issued to the original payment method within 5-7 business days after processing.
- For damaged, defective, or incorrect items, you can request a full refund instead of a replacement.
